FAQ

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YOUR ACCOUNT

There are many benefits that come out of creating an account with us. These include the following:

* Faster and easier checkout
* Track your orders and check status
* Request returns or exchanges from the account
* Always know about any promotions via our newsletters
* Addresses are all saved
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To create a new account, click on ‘My Account’ on the top of the site and register as a new customer through a few simple steps to begin receiving these benefits.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER

Currently you are required to set up an account to place an order as this allows for a smoother and swifter shopping experience as detailed above under ‘Benefits of Creating an Account’. We will however be introducing guest checkout in the new future (please check here for updates)

I’VE FORGOTTEN MY PASSWORD

To re-set your password, click on the ‘FORGOT YOUR PASSWORD?’ link and follow any further instructions. You will be asked to create a new password so that you can log in to your account. If the problem still persists, please contact us via email or live chat by providing us your name and email and we will resolve the issue for you.

IS MY PERSONAL INFORMATION KEPT PRIVATE

Under Data Protection, we ensure that all personal information is kept 100% secure and will only be shared to third parties where legal jurisdictions are fully abided by. For further information on this please feel free to contact us.

HOW LONG DOES DELIVERY TAKE ?

Orders are typically shipped within 1-2 business days depending on availability and credit verification.

HOW DO I EXCHANGE AN ITEM?

Before an item is returned to us for an exchange please ensure that the following are complied with:
* Items are in brand new condition with all original packaging and garment tags and labels still attached.
* Originally unused condition as they are considered part of the product.
* For hygiene purposes we can not accept , underwear, swimwear, earrings, headbands or hairclip ,wigs.
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In order to avoid disappointment, we recommend that you place a brand new order for any items you wish to exchange for. Then return the item that you want exchanged following our simple returns procedure and ask for a refund to ensure that the item you want does not sell out during the process.
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* Yet, if you want to exchange an item then please clarify this on the return form that was provided, by stating the item you want to exchange and the item you want this exchanged with and send this back to us with the item in a parcel by following the same returns process. Please contact us for further information if required.

HOW DO I RETURN AN ITEM

If you are not absolutely pleased with your purchase you may be eligible to return the item to us for a refund or store credit within 21 days from delivery date. Before returning the item, please consider the following:
* Items are in brand new condition with all original packaging, garment tags and labels still attached.
* Original shoe boxes and other containers that products are sold in are returned in an undamaged and unused condition as they are considered part of the product.
* For hygiene purposes we can not accept bottles, dummies, underwear, swimwear (boys swim shorts are returnable), earrings, headbands or hairclip.
* 
Please note that items purchased on sale can not be refunded

International RETURNS

Follow the same process as you would for UK returns. However, returns from outside the UK may be charged accordingly. We recommend returning the item through your local post office as they usually provide the cheapest offer. To avoid incorrect Customs and Duty charges when your return arrives in the UK, you must mark your parcel as “RETURNED UNWANTED GB MURCHANDISE”. Also, please do not use FedEx for your return as FedEx automatically charge customs and duty on every parcel returned to use which will be automatically deducted from your refund.

Once the parcel is sealed in a bag with the label attached to the top and is dropped off to your local post office, returns to the UK can take various amounts of time depending on where it is being returned from. Once we have received and dealt with the return accordingly, you will receive an email confirming the status.

If you are not completely satisfied with your purchase you may return all unworn, undamaged items within 14 days of the order date.
Please note
All returned items must be unworn, complete with original tags and/or packaging if applicable. There needs to be no evidence of stains or odours, failure to comply will result in goods being sent back.
If you’ve received items as a gift, you must provide the order details from which they were purchased. Failure to do so will result in any requests being cancelled and items being returned.
Any products purchased under the mystery box option cannot be refunded or exchanged.
Please note that we do not offer free returns. In the event that you’ve received an incorrect or faulty order, please contact us. Email Orders@yungnrich.co
No returns will be accepted after 14 days. Yungnrich UK will credit you in the same manner as your original payment within 7 days of receiving the returned item.

Send your returns to:
YUNG’N’RICH
11A Empire Parade,
Empire Way,
Wembley, HA9 0RQ

Send your returns to:
YUNG’N’RICH
11A Empire Parade,
Empire Way,
Wembley, HA9 0RQ

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