SOCIAL

FAQs

I think my garment may be faulty?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please contact us stating the order number, and further details of the issue. One of our customer service agents will be more than happy to look into this for you

How long do I have to return an item?

 For UK & ROI customers, you are able to return unsuitable items within 14 days of receiving the item.
For International customers, you are able to return unsuitable items within 14 days of the date you receive the parcel.
Please return unsuitable items in its original packaging.
Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

What if I am not in when my parcel is delivered?

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery  time or to advise where you can collect your parcel from.

Is it safe to order online?

You can be assured that shopping with YUNG’N’RICH is safe! We are “Verified by PayPal We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Where does this store ship from?

This is a  UK  online store,  All orders are shipped from the United Kingdom.

What countries will you deliver to?

We deliver to the UK, USA, Canada, Australia, New Zealand, Turkey, United Arab Emirates and the following countries in Europe:

Austria, Azores, Bulgaria, Belgium, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lebanon, Lithuania, Liechtenstein, Luxembourg, Malta, Madeira, Monaco, The Netherlands, Poland, Portugal, Romania, Slovakia Republic, Slovakia, Slovenia, Spain, Spitsbergen, Sweden,Jamaica,Barbados.

How can I check my order status?

Login in to your YUNG’N’RICH account:
login

Enter your username and password:
login-credentials

Your recent orders will appear on the ‘My Account’ page:
recent-orders

How can I change my order after it has already been placed?

Unfortunately, once you’ve placed your order, it is not possible to amend any details, as our team will have already started processing your order!

How do I know what size I am?

Are the colours of the garment photos accurate?

Our colour palette online is very close to the colour palette of the garments, however some colours may vary slightly from those displayed by your monitor, or on varying internet browsers.

Do you deliver to PO BOX addresses?

PO Boxes – We can deliver to some PO Boxes, however we will not be able to deliver to PO Boxes in the United Arab Emirates. The express delivery services for Australia, Canada, New Zealand and USA cannot make deliveries to PO Box addresses. Please use an alternative delivery address or select the standard delivery service.

BFPO addresses – For delivery to BFPO addresses, please ensure that the delivery country selected is United Kingdom and do not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. Please select the Next Day delivery option only.

Please note: the parcel will not arrive with you next day, but will arrive at the BFPO sorting office the next day to be dispatched from there accordingly.

You should address your parcel as follows:

  • Service No Rank Name
  • Unit/Regt
  • Operation Name (If applicable)
  • BFPO No
  • United Kingdom

What currency are the prices in?

Pounds Sterling (GB)

What is your exchange policy?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.
  1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  2. Cover your address label with the YUNG’N’RICH returns label found on the bottom right of your delivery note.
  3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  4. Keep your certificate of postage safe as you will need this as your proof of return.

What payment types do you accept?

We accept payments made via Paypal. However, Paypal accept the following payment methods: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express.

Do you accept Cash or Cheque orders?

Unfortunately we are unable to accept Cash or Cheque when ordering, due to company policy

How much does it cost to return an item?

  • UK/Republic of Ireland, USA, Canada, Australia, New Zealand, Europe/Rest of World – We’re sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns centre will be included in your parcel.

Returns labels/How do I return an item?

 
Please follow the process below for returning your parcel to us.
  1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  2. Cover your address label with the YUNG’N’RICH returns label address found on the bottom right of your delivery note .
  3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  4. Keep your certificate of postage safe as you will need this as your proof of return.
We’re sorry, but we are unable to offer a free returns service to our customers. Returns must be made at your own cost. You can send the item back to the returns address . Remember to add your order number . This can be found in at top right coner  ‘My Account’. Please return using a standard trackable service.
  • Australia address label
  • New Zealand address label
  • USA address label
  • Canada address label
  • Rest of World address label

How long does it take to process my return?

Once we have received your returned item, we will inspect it  and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your original method of payment within 14 days.

You will receive the refund with 3-5 business days, depending on your payment methods policies.

If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you .

How can I track the status of my return?

Once we have received your returned item, we will inspect it  and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your original method of payment within 14 days.

You will receive the refund with 3-5 business days, depending on your payment methods policies.

Do you refund the delivery charge?

You will be responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable.